Both our Sous Vide and Natural meals are frozen. For thawing, you can transfer up to 2 days' worth of meal packs from the freezer into the fridge to thaw at a controlled and safe temperature. For a quicker thaw, you may immerse the frozen meal packs at room temperature water for 15-20 minutes. If your pets prefer warmer food, the water bath can be warm water but not so warm that it scalds your hand. Leave the meal pack in the warm water for 5-10 mins
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Upon receiving your first delivery, you will also receive an instructional Raw Feeding Guide for easy reference on hygiene and handling.